Our Story
As dog lovers themselves, Rick and Eva are the proud owners of The Hydrant Hotel in Riverhead and devoted pet parents to their dogs, Dixie and Monty. After their dog walkers and sitters retired and moved away, discovering The Hydrant was a dream come true – and when the opportunity to become its owners presented itself, they couldn’t turn it down.
Combining their passion for dogs and their expertise as owners of the full-service advertising agency Austin Williams, they recognized the need for a facility like The Hydrant. Now, they’re expanding its services and capacity so more dogs can enjoy a loving home away from home with precious peace of mind for their owners.
Our mission is to give dog parents complete peace of mind by providing exceptional, personalized care that makes every dog feel safe, loved, and genuinely excited to stay with us.
Our vision is to be the most trusted and beloved destination for dogs and the people who love them, continually elevating the standard of care, expanding our community, and leading with heart, expertise, and innovation.
Core Values
“PAWS” is the framework of values that guides how we care for every dog,
support families, and show up for our community, every day.
support families, and show up for our community, every day.

Peace of Mind, Guaranteed
We eliminate the guilt and worry of being away from your furbaby by providing 24/7/365 on-site supervision, monitoring, and care in a clean, secure environment, so you can relax knowing your dog is safe, comfortable, and happy.

Advanced, Individualized Care
Every Hydrant team member is trained by Maximum K9, equipping us with the knowledge and skills to understand, manage, and meet the unique needs, temperaments, and preferences of every dog—whether that means group playtime, private enrichment, training, or a little R&R.

Well-being without Compromise
Guided by industry best practices, ongoing client feedback, and trusted veterinary partnerships, we prioritize physical, emotional, and behavioral well-being at every moment of a dog’s stay with a range of environments to keep them happy, healthy, and thriving.

Service from the Heart
We show up for our dogs and our community with the same care and commitment. Through client and community events, adoption and rescue partnerships, and ongoing support like training and nutrition education, we create a welcoming place where dog families can connect and feel at home.

Testimonials & Happy Tails
See what pet owners are saying about their experience at The Hydrant Hotel.
My dog loves this place. Whenever we get his leash and head towards The Hydrant, he is so happy! They love dogs, very professional and a little pricey but you have a great service and it is worth every penny!
Candace Lauterman
The Hydrant always takes such good care of our pups. You can tell they really love dogs and care about your dogs as if they were their own. We take them here for baths as well as overnights.
Carly Weil
My dog loves going there waggy tail and all. The staff is always so helpful and pet loving friendly. Place is well kept and very clean. We utilize it every time we get away
Ann Bennett
I've been bringing my dogs since they opened. The Hydrant is truly a home away from home for our pets. All I have to say in the car on the way there is: "we're going to play with your puppy friends!" and my dog goes nuts with joy! They get plenty of socialization and exercise, so when we pick them up they are relaxed and happy. Worth it. Staff is amazing and place is impeccable.
Tara Damato
I take my dogs grooming here. My big dog has a fear of the hoses but they understand and let my other dog bathe with him at the same time to calm them down. They always work with me so they can provide my dogs the best experience. Also my big dog won't go anywhere else now.
Juliana Selina Sanchez
My dog and my family absolutely love this dog hotel. Our dog is welcomed like a celebrity when she arrives. Unlike other hotels from the past, she isn't afraid when we pull up. She is a rescue and she had previously been mistreated so this is very big for her and us. We book her baths and and nail trimming when she goes and we call it her spa weekend. She comes back happy and perfectly well taken care of.
Giovanna Bettencourt
I was hesitant about leaving my dog Frances because she has never been boarded before. They took me on a quick tour of the facility and showed me where Frances would be sleeping. The place was very clean and the staff were very welcoming. They attempted to socialize Frances with a small dog based on what I had told them about her. They noticed she was very anxious with the other dog so they decided to give her one-on-one play with a staff member instead. I would definitely bring Frances back.
Stephanie Trcka
My dogs love going there and they post pictures of their time. Always nice to see my dogs having fun while I'm away.
Rachel Lee
Contact Us
For reservations and general inquiries, fill in the form below or call us at (631) 920-3706. We can’t wait to meet you and your dog – we know they’ll love it here.
